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Privacy Policy
Effective date: March 16, 2018
Vanilla Telecoms Ltd (“us”, “we”, or “our”) operates thewww.vanilla.net.mt website, thewww.cempilli.com website and the www.piggyegg.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service.By using the Service, you agree to the collection and use of information in accordance with this policy.Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.vanilla.net.mt /, www.cempilli.com and www.piggyegg.com
Definitions
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on a User’s device.
Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject
Data Subject is any living individual who is the subject of Personal Data.
User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP / Postal code, City
• Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g.IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
Use of Data
Vanilla Telecoms Ltd uses the collected data for various purposes:
• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Retention of Data
Vanilla Telecoms Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Vanilla Telecoms Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Malta and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malta and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Vanilla Telecoms Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Disclosure for Law Enforcement
Under certain circumstances, Vanilla Telecoms Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g.a court or a government agency).
Legal Requirements
Vanilla Telecoms Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Vanilla Telecoms Ltd
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Rights
Vanilla Telecoms Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be
removed from our systems, please contact us.
In certain circumstances, you have the right:
• To access and receive a copy of the Personal Data we hold about you
• To rectify any Personal Data held about you that is inaccurate
• To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Vanilla Telecoms Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Behavioral Remarketing
Vanilla Telecoms Ltd uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital AdvertisingAlliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or optout using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g.payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
PayPal or Braintree
Their Privacy Policy can be viewed at
https://www.paypal.com/webapps/mpp/ua/privacy-full
Truevo Payments
Their Privacy Policy can be viewed at
https://truevo.com/privacy-policy/
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
• By email: privacy@ms.vanilla.net.mt
• By visiting this page on our website: https://www.vanilla.net.mt/privacy
• By visiting this page on our website: https://www.cempilli.com/privacy
• By visiting this page on our website: https://www.piggyegg.com/privacy
STORE REGULATIONS
- By accessing this signup form you understand and agree to be bound by the Terms and Conditions set forth below, together with any and all Schedules. Further, you acknowledge that upon completion of this Sign up Form, Vanilla Telecoms Limited (‘‘Vanilla’’) will rely upon and commence processing your order and will incur expenses and obligations immediately for which you acknowledge your responsibility and obligations for which you are liable.
- All VoIP services are prepaid unless previously agreed in writing. It is the responsibility of the customer to ensure that they have sufficient funds to make and receive calls as well as pay any monthly recurring charges including line and number rental charges. If insufficient funds prevent the renewal of these charges, the customer account may be suspended automatically and any numbers may be unallocated. Vanilla carries no responsibility for any damages to the customer should numbers be disconnected due to insufficient funds in their account.
- The Customer agrees to pay a onetime non - refundable setup fee. On a monthly basis, throughout the Term, the Customer agrees to pay Vanilla Service Fees as provided in the Service Order Form (the ‘‘Monthly Recurring Charges’’).
- The Term begins upon activation of Customer’s Services (the ‘‘Activation Date’’). The Customer may terminate the Services by providing thirty (30) days written notice prior to the end of the Term or any renewal term period, as the case may be (the ‘‘Termination Notice’’). Any and all notices must be sent to Vanilla on Customer letterhead, by one of the listed contacts onthe current Customer Information form on file, ATTN: Customer Care Department, 162, Cannon Road, Santa Venera.
- Payments can be made using one of the following methods:
Online Payment by VISA or MasterCard
Through Paypal
Cash
Cheque - Persons wishing to port to the Vanilla network from another network must fulfil all our porting requirements including completing the necessary forms and providing requested documentation.
- As our services are delivered over IP (Internet protocol), the Customer understands that should there be any technical disruption in the customer’s internet service (whether provided by Vanilla or by any other ISP), their telephony service might face quality degradations or total outage until these technical issues with their internet service are overcome.
- Return Policy for HT701:
If you have received a damaged or defective HT701, we’ll send you a replacement as long as it is available in stock. If a replacement is not available then we will process a refund.
Returns of HT701 which have been used, damaged or in any other condition which do not meet our standards, will not be accepted. - All our services are governed by a fair usage policy. If it becomes apparent that a customer is making unreasonable or automated use of their telephone line, Vanilla reserves the right to terminate services being supplied to the customer after giving 24 hours warning.
- This Agreement shall be governed under the laws of Malta. The Customer and Vanilla hereby agree that the Maltese Law Courts shall determine any dispute arising between them.
- Services provided by Vanilla are “as is.” Vanilla makes no warranty of any kind, expressed or implied, including, but not limited to, any warranty of merchantability, fitness for a particular purpose or non - infringement, or any warranty regarding the reliability or suitability for a particular purpose of its services.Vanilla assumes no responsibility for errors or omissions in their services and documents associated with services by reference or links. References to third parties, their services, and their products are provided “as is” without warranty of any kind, either expressed or implied. Vanilla services and documents associated with services could include technical or other inaccuracies or typographical errors.
Questions
Questions regarding our store regulations, Conditions of Usage, Privacy Policy or other policy related material can be directed to our staff by contacting us on sales@vanilla.net.mt.| Start by entering Your name and surname or register as company | : |
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